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mexican nylon queen hammock

Our extensive range of authentic Mexican hammocks, blankets, stands and accessories is just the start. We promise to provide you with exceptional customer service. We have all heard this term thrown around a lot and often the actual experience falls well short. So what does the exceptional customer service we promise mean for you…

1. Polite, friendly and prompt communication. Email us and you can expect a response the same day and more often than not within a couple of hours. We reply to your emails every day including weekends and public holidays. We are happy to help out in any way we can so should you have any query including travel plans to Mexico please get in touch. We are here to help!

2. Very quick dispatch. Orders are sent the next business day. We use priority service so that your package will arrive shortly.

3. Free Shipping. All orders have free shipping Australia wide so there are no additional costs at the checkout. This is our guarantee to you!

4. Great value. We are purely an online business. This is a great for you as we are able to offer you a greater range of products and keep our overheads down. Ultimately this saving is passed on to you. Also being an Australia company and based in Sydney we are easy to contact and quick to sort out any issues that may arise. Of course, we don’t expect there to be any but just in case you can have comfort that we are accessible.

5. Mexican Hammock Specialists. We specialise in the world’s most comfortable hammocks – the Mexican hammock! We know our product inside out and have a strong affiliation with our fair trade warehouse in Merida, Mexico. Please visit our FAQ’s should you wish to find out further information.

6. Fair Trade. We believe, endorse and promote fair trade. In many instances our hammocks are woven in remote villages in Yucatan, Mexico by full time parents. This provides their family’s with extra income that would not otherwise be attainable as they raise their kids. Our very skilled weavers are appropriately paid and rewarded for their craftsmanship. This clearly shows through in the high quality product that you end up with.

7. Honesty and fairness. We are very confident that you will be very happy with your new hammock or blanket. If for any reason this is not the case we are happy to provide you with a full refund as long as the hammock is returned to us in ‘as new condition’ within 30 days. Should you wish to change the size of your hammock you can return it to us, we will sort out any difference in cost and provide you with your new selection.

8. Package deals. We provide several different package deals so that you can access everything you need in one simple transaction. You will also make a substantial saving in cost as we provide a discount for bundled items. Our package deals include hammocks of all sizes with accessories or our traditional Mexican hammocks in all sizes and metal stand.

9. We want you to enjoy your hammock as much as we do. Irrespective of the season our hammocks provide the ultimate source in relaxation. We enjoy spending many hours in our hammocks each week and we want the same for you. It is for this reason we will do everything we can to ensure your purchasing experience is as easy as possible and we will have your hammock delivered to you as soon as possible so you can start to unwind, relax and enjoy!

10. Payment. Our online store uses the world’s most prominent and secure payment system with PayPal. However we can accept direct deposit if this is more convenient for you. Please email us to arrange.



The most comfortable hammock you have ever laid in or your money back

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